Jacksonville Managed IT Services
IT Support that doesn't make your head hurt.
HealthDesk provides managed IT services to small and mid-sized businesses throughout Jacksonville, Florida. Our office sits on Riverside Avenue downtown, and we serve clients from Avondale and San Marco out to Southside, Mandarin, the Beaches, and Orange Park.
Many of our clients are hiring an IT provider for the first time. Others are replacing one that stopped answering, or are tired of hearing from a vendor that the problem is on their end. We take over the help desk, the network, the printers and POS terminals, the backups, and the security stack, then keep them running quietly in the background.
When joining team HealthDesk you get one number to call, a technician who already knows your setup, and a predictable monthly invoice. When a problem cannot be solved remotely, we are around the corner rather than two time zones away.
Our IT Services
Every HealthDesk client starts on the same managed foundation. There are no tiers and no bronze, silver, or gold packages to compare, so every client receives the same core protection regardless of size.
Included with every plan:
Help Desk and Remote Support. A real person answers when something breaks, and most issues are resolved remotely the same day.
Secure System Configuration. Every computer we onboard is set up to a documented security standard rather than however it arrived from the box.
Firewall and Network Security Management. We manage the firewall, the network, and the equipment your business depends on to stay connected.
Microsoft 365 and Google Workspace Administration. Accounts, licenses, permissions, and admin center security are managed and monitored on your behalf.
Software and Security Patching. Operating systems and applications are updated on a schedule so known vulnerabilities are closed before they are exploited.
Virus and Malware Protection. Managed endpoint protection runs on every covered device and is monitored by our team, not left to the end user.
Email Phishing Protection and Training. Malicious email is filtered before delivery, and your staff receive ongoing training on what to do with what gets through.
Employee Onboarding and Offboarding. New hires are ready on day one, and departing employees lose access immediately rather than eventually.
Dark Web Monitoring. We watch for your company credentials appearing in breach data and act before a stolen password becomes a break-in.
Optional services, added when you need them:
Not every business needs every service, so the following are priced separately and added only if you want them: on-site support, after-hours and weekend coverage, line-of-business and third-party vendor support, device backup and recovery, advanced threat protection with a 24/7 security operations center, email backup and archiving, mobile device management, and website hosting. We will tell you which ones we think you actually need and which ones you can skip.
We support businesses throughout Jacksonville and the surrounding area, including Riverside, Avondale, San Marco, Southside, Jacksonville Beach, and Orange Park. When a problem cannot be solved remotely, on-site help is a short drive rather than a service window three days out.
Frequently Asked Questions
Do you offer on-site support in Jacksonville?
Yes. Our office is on Riverside Avenue in downtown Jacksonville, so when an issue cannot be resolved remotely we can be at your location, usually the same day. On-site visits are an optional add-on or billed hourly rather than part of the core plan, and most issues never require one. We serve on-site in Jacksonville and the surrounding area, including Riverside, Avondale, San Marco, Southside, Jacksonville Beach, and Orange Park.
We have never used an IT provider before. What does getting started look like?
Many of our clients are hiring an IT provider for the first time. We begin with a free conversation about how your business currently runs and what breaks most often. If it is a fit, we inventory your computers, accounts, and network, then onboard everything onto our managed platform in stages so your team keeps working throughout. You do not need to know any technical vocabulary, and no long-term contract is required to get started.
Do you support our practice management system, POS, or other outside software?
Our core plan covers your computers, network, email, and Microsoft 365 or Google Workspace environment. Support for outside applications such as practice management or EHR systems, point of sale platforms, and other line-of-business software is available as an add-on, where we become your single point of contact and work the vendor ticket on your behalf. Without it, we support everything inside your managed environment but will not contact outside vendors for you.
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